PROTECT YOURSELF FROM SCAMS!

For APS:
APS is a member of the Utilities United Against Scams collaborative of more than 100 electric, natural gas and water utility companies across the U.S. and Canada. Members work with regulators, law enforcement and telecommunications partners to help stop scams targeting consumers.

Signs of Potential Scam Activity:
• Threat to disconnect: Scammers often contact customers claiming their utility bill is past due and service will be disconnected unless a payment is made right away – usually within an hour or less.

• Request for immediate payment: Scammers may instruct customers to call them back after they purchase a prepaid card such as Green Dot, MoneyPak and Vanilla – widely available at retail stores – in order to make a payment by phone to prevent disconnection.

• Request for prepaid card: When the customer calls back, the scammer asks the customer for the prepaid card’s number, which grants instant access to the card’s funds, and the victim’s money is gone.

"​APS encourages any customers targeted by scammers to report the incident to local law enforcement, as well as APS."

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How Customers Can Protect Themselves:
• Never purchase a prepaid card to avoid service disconnection. APS never requires payment via a prepaid card or specifies the method of payment customers should use.

 

• If someone threatens immediate disconnection of service, hang up the phone, delete the email or shut the door. Customers with delinquent accounts receive advance disconnect notification, never a single notification one hour or less before disconnection.

• If there is ever a question about the validity of an email, website or person claiming to be an APS representative, call the APS Customer Care Center immediately at (602) 371-7171 to verify this information. Do not use a phone number the scammer provides.

• The only valid phone numbers for the APS Customer Care Center are listed on customer bills and aps.com.
• Never share personal information or credit card information with an unverified source.
• Customers should call 911 if they ever feel they are in physical danger.

APS encourages any customers targeted by scammers to report the incident to local law enforcement, as well as APS at (602) 371-7171 or (800) 240-2014 (outside metro-Phoenix) and the Arizona Attorney General’s Office at (602) 542-5763.

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For SRP:

• SRP does not accept payments through Zelle. We accept payments online through SRP My Account™, the SRP Power app™ and SRP M-Power® app, or through Paymentus. If you’d like to pay in person with cash, you can visit over 500 retail locations. 

• SRP will not reach out and ask you to pay using specific methods. We may contact you directly about payments but will never request that you use a particular accepted payment method. 

• SRP will not ask you to make an immediate payment. If you are at risk of power disconnection, SRP will always send you one or more notices by mail and, if you are enrolled in SRP eNotes™, by email. If we call to let you know that your power will be disconnected, we will not pressure you into paying over the phone. 

• If you receive a call from someone who says they are from SRP, HANG UP and call us directly at (602) 236-8888, even if your caller ID says the number they are calling from is SRP’s. Scammers can spoof any number, including ours, so even if it looks like a call is coming from SRP, it may not be. 

• Always remember that we are here to help and available 24/7. If you have received a suspicious call, email or text or you have been impacted by a scam, please reach out to us at (602) 236-8888.